Shipping Policy

Last Updated: June 3, 2026

Thank you for shopping with Zoey's Shop. This Shipping Policy explains how we process and deliver orders placed on zoeys.shop.

Order Processing

• Orders are typically processed within 1–3 business days after order confirmation.

• Orders are not processed or shipped on Sundays or public holidays.

• During periods of high demand, order processing may take longer than usual.

Shipping Coverage

• We currently ship across most locations in India.

• Delivery availability may vary depending on the serviceability of your area by our courier partners.

Estimated Delivery Time

• Standard delivery typically takes 4–10 business days after dispatch.

• Delivery times may vary based on location, courier operations, weather conditions, public holidays, and other unforeseen circumstances.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment.

• Free shipping promotions may be offered from time to time and will be clearly indicated on the website.

Order Tracking

• Once your order is shipped, tracking details will be provided through email, SMS, or WhatsApp (where available).

• Customers can use the provided tracking information to monitor the delivery status of their orders.

Delivery Delays

While we strive to ensure timely delivery, delays may occur due to:

• High order volumes

• Courier service disruptions

• Weather conditions

• Natural disasters

• Public holidays

• Remote delivery locations

Zoey's Shop is not responsible for delays caused by third-party courier services once the package has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If incorrect or incomplete information is provided:

• Delivery may be delayed or fail.

• Additional shipping charges may apply for re-delivery.

• Zoey's Shop will not be responsible for orders delivered to incorrectly provided addresses.

Failed Delivery Attempts

Courier partners may attempt delivery multiple times. If delivery fails due to customer unavailability, incorrect address, or refusal to accept the package, the order may be returned to us.

Additional shipping charges may apply for re-shipment.

Damaged or Incorrect Products

If you receive a damaged, broken, or incorrect product:

• Contact us within 3 days of delivery.

• Provide clear photographs of the product.

• A complete, unedited package opening (unboxing) video showing the sealed package and the entire opening process is mandatory for verification.

Requests submitted without an unboxing video may not be eligible for replacement or refund.

Contact Us

For shipping-related questions, please contact:

Owner: Ritish Kumar

Website: zoeys.shop

Email: zoeys.shops@gmail.com

Phone: +91 7780837586