Terms & Conditions

Last Updated: June 3, 2026

Welcome to Zoey's Shop ("we," "our," "us"). By accessing or using zoeys.shop, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.

1. General

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or guardian.

We reserve the right to modify, update, or replace these Terms & Conditions at any time without prior notice.

2. Products & Pricing

• We strive to ensure that all product descriptions, images, and prices displayed on our website are accurate.

• Prices are listed in Indian Rupees (INR).

• We reserve the right to modify product prices and availability without prior notice.

3. Order Acceptance

• After placing an order, you will receive an order confirmation.

• We reserve the right to cancel any order due to product unavailability, pricing errors, suspected fraud, or other unforeseen circumstances.

• In case of cancellation after payment, the amount will be refunded to the original payment method.

4. Shipping & Delivery

• Delivery timelines are estimates and may vary depending on location and logistics conditions.

• We are not responsible for delays caused by courier companies, natural disasters, strikes, or other circumstances beyond our control.

• Customers must provide accurate shipping information. We are not responsible for losses caused by incorrect addresses or contact details.

5. Return & Replacement Policy

We offer a 3-day return/replacement policy only in the following cases:

• Product received is damaged or broken.

• Wrong product received.

Important Conditions

• The issue must be reported within 3 days of delivery.

• Customers must provide clear photos of the product.

• A complete unedited video of the package opening (unboxing video) is mandatory as proof for any return or replacement request.

• The video must clearly show:

  • The sealed package before opening.

  • The shipping label.

  • The entire unboxing process without cuts or edits.

  • The damaged, broken, or incorrect item received.

Return Requests Will Not Be Accepted If:

• No unboxing video is provided.

• The request is made after 3 days from delivery.

• The product has been used, altered, or damaged by the customer.

• The issue is based on personal preference after use.

After verification, we may provide a replacement, store credit, or refund at our discretion.

6. Refunds

• Approved refunds will be processed within 7–10 business days.

• Refunds will be credited to the original payment method whenever possible.

• Processing times may vary depending on the payment provider or bank.

7. Intellectual Property

All content on this website, including logos, images, text, graphics, and designs, is the property of Zoey's Shop and may not be copied, reproduced, or distributed without permission.

8. Limitation of Liability

To the maximum extent permitted by law, Zoey's Shop shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

9. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

10. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Owner: Ritish Kumar

Website: zoeys.shop

Email: zoeys.shops@gmail.com

Phone: +91 7780837586

By placing an order on zoeys.shop, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.